Refund policy
Return Policy
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return or exchange eligible items within 30 days of delivery, subject to the conditions outlined below.
Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
- Must be unused, unworn, and unwashed.
- Must be in its original packaging with all tags and labels attached.
- Must not be a final sale, personalized, or custom-made item.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact us at [your email/contact page] within 30 days of receiving your order.
- Provide your order number and details about the item you want to return.
- We will provide return instructions and a shipping address.
Refunds
- Once your return is received and inspected, we will issue a refund to your original payment method within 5-10 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part.
- If you received a damaged or defective item, please contact us immediately for a replacement or refund.
Exchanges
- If you need to exchange an item for a different size or color, please contact us within 30 days.
- Exchanges depend on item availability. If unavailable, a refund will be issued.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Digital downloads or gift cards.
- Final sale or clearance items.
- Used or damaged items (unless due to a manufacturing defect).
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- We recommend using a trackable shipping method to ensure your return is received.
Contact Us
If you have any questions about our return policy, please contact us at: 📧 Email: [astromodex3@gmail.com]
📍 Address: [670 Rue de Gaspe SUITE 301 H3E1H8 , QC , MONTREAL ]